Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us at support@dalimewear.com. Once your return request is reviewed and approved, we will provide you with detailed instructions on how and where to send your return.
Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims for damaged or incorrect items must be reported within 7 days of delivery.

Exceptions / non-returnable items
Certain types of items cannot be returned, including: Underwear and lingerie items (for hygiene and health protection reasons), custom or personalized products (such as special orders or personalized items), items marked as final sale, gift cards and personal care goods (such as beauty products). 

We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about whether a specific item is eligible for return, please contact us before purchasing.

Exchanges
The fastest way to ensure you receive the item you want is to return the original item (if eligible), and once the return is accepted, place a new order for the desired item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Original shipping costs are non-refundable unless the return is due to our error or a defective product. Customers are responsible for return shipping costs unless otherwise stated.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@dalimewear.com.

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon posting on our website.