Shipping policy
Shipping Areas
At this time, DALIME ships only within the Dominican Republic. We do not currently offer international shipping.
Processing Time
All orders are processed within 1–2 business days, excluding weekends and holidays. Personalized or custom-made items require additional processing time and may take 5–15 business days before shipping. Estimated processing times will be communicated at the time of purchase.
Shipping Methods
We use various shipping providers depending on the delivery location:
Distrito Nacional: Local messenger service.
Gran Santo Domingo (North, East, West): Local courier services.
Interior of the country: Caribepack, Metropac, Vimenpac, or similar national carriers.
The shipping method is selected based on efficiency and availability.
Shipping Costs
Shipping fees are calculated based on delivery location:
Distrito Nacional: RD$250
Gran Santo Domingo (North, East, West): RD$400
Interior of the country: RD$400
Shipping fees are displayed at checkout and are non-refundable, except in cases of our error.
Delivery Time
Delivery times vary depending on location and carrier. Estimated delivery times are provided for reference only and are not guaranteed.
Delays may occur due to weather conditions, carrier issues, holidays, or other circumstances beyond our control.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information.
If an order is delayed, returned, or lost due to an incorrect or incomplete address provided by the customer:
DALIME is not responsible for the delay or loss.
Additional shipping costs for re-delivery will be the responsibility of the customer.
Failed Deliveries & Re-Shipping
If a delivery attempt is unsuccessful due to customer unavailability or refusal:
The order may be returned to us or held by the carrier.
Re-shipping fees will apply and must be paid by the customer before re-delivery.
Order Tracking
Tracking information will be provided when available, depending on the carrier used.
Questions
If you have any questions regarding shipping, please contact us at: support@dalimewear.com